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customer services team
customer services team
Services
Support Services
Ensuring service availability and end-user satisfaction
In addition to the warranty that comes standard with all our products, Anevia provides a complete range of VOD, OTT, and IPTV support and maintenance services with Silver and Gold levels adapted to customer needs.
The Anevia support team is available to analyze, investigate and resolve issues in a timely manner. Currently supporting 190 customers in over 70 countries, the Anevia support team is always ready to answer to your questions.
Customer Support Benefits
- 8/5 and 24/7 hotlines
- Download software updates and corrective releases
- Full access to release notes, and documentation
- 3 year hardware warranty extensions
- Hardware replacement in advance
- Preventive maintenance audits
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